Skip to main content Skip to footer

Pay My Water Bill

Pay your water & sewer bill online, by phone, by mail, through your financial institution, pre-authorized payment or in person. See below for more details.

Don't understand your bill? These definitions may be helpful:

Base Rate: Proportional to the size of connection, this charge pays for water and sewer fixed expenses which includes general operating costs, laboratory supplies and testing, meter reading and administration costs based on the potential demand on the existing system capacity. These fixed charges are not significantly affected by volumes treated or conveyed.

Consumption Charge: Covers the variable costs of treating and supplying a metered quantity of water and wastewater. Examples of variable costs include electrical costs for pumps and process equipment, and treatment chemical costs. The more water used, the higher the consumption charge.

Capital and Maintenance Surcharge: Provides funds to maintain and renew the existing system. Examples include replacement or repairs of pumps and process equipment and/or inground infrastructure, and building maintenance.

Learn more about how your Water and Wastewater Bill is calculated.

  • Pay by VISA or Mastercard
  • Processing fee charged by Paymentus on all credit cards
  • Online - Pay Now! 
  • By Phone - 1-855-990-1025

  • Look for "Town of Greater Napanee - Utilities" or "Water & Sewer"
  • Enter 6 digit Account Number - NOT the "customer number"
  • Payments are uploaded from your bank the next business day
  • Check your bank's processing policy to assure payment arrives on or before the due date

  • Please be aware that this type of payment can take two to three weeks to reach us depending on the bank you use. If using this method, please pay well in advance of the due date to avoid late fees

  • Make cheque payable to "Greater Napanee Utilities," 99-A Advance Avenue, Napanee, ON K7R 3Y5
  • Include top portion of your bill with payment

  • Bring your bill with you so we can process your payment
  • Greater Napanee Municipal Administration Centre, 99-A Advance Avenue, Napanee, ON K7R 3Y5
  • Hours 9:00 am until 4:00 pm Monday through Friday

Sign up for Newsroom Updates

Stay up to date on the Town of Greater Napanee's activities, events, programs, and operations by subscribing to our Newsroom.

This website uses cookies to enhance usability and provide you with a more personal experience. By using this website, you agree to our use of cookies as explained in our Privacy Policy.