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Utilities, Water and Wastewater

The Town of Greater Napanee, Infrastructure Services Department will be flushing water mains and testing fire hydrants throughout the spring and summer season. This work may cause rust coloured water to appear from taps at or near the area of work.  If this occurs, remove the aerator from the tap and let the water run for a few minutes, after which it should run clear. After it is running clear, replace the aerator.

The Town of Greater Napanee apologizes for any inconvenience this may cause and we appreciate your patience during this program. 

2024 Water Main Flushing Schedule for July & August 

Week Dates Boundaries 
8 July 8th to July 12th Richmond Park Dr. to Belleville Rd and Bridge St. north to Belleville Rd. 
9 July 15th to July 19th South of Napanee River and west of CN Rail
10 July 22nd to July 26th   Kellwood Cres. to Dairy Ave.(including Dairy Ave), west of Camden Rd.(excluding Camden Rd.), Jim Kimmett Blvd and Alkenbrack St.  
11 July 29th to August 2nd Camden Rd east and Palace Rd
12 August 9th to August 16th North of 401 
13 August 19th to August 23rd Raw Water Hydrants 

Why is hydrant flushing necessary?

Hydrant Flushing is a necessary maintenance process that removes particles, minerals, and sediment that may form over time inside underground water pipes. Hydrants must be flushed and inspected annually to confirm that water supply systems, including valves and hydrants, are in good working order. 

What should I do when hydrants are being flushed in my area?

If you see a crew flushing a hydrant in your area, avoid running tap water and using the washing machine or the dishwasher until the flushing is complete. 

What should I do after flushing?

Hydrant flushing may stir up sediment in water pipes, which can cause your tap water to temporarily appear rust coloured. If you encounter discoloured water when hydrant flushing is taking place, simply remove the aerator from your tap and flush the cold water for several minutes. This should clear any remaining discoloured water from your pipes and fixtures.  In some cases, slight discolouration of water might last for a few hours.  This discolouration only affects the appearance of the water and does not affect water quality.  

Meter reading and billing takes place on a bi-monthly frequency within Greater Napanee. To make a payment, see Pay My Water Bill 

Don't understand your bill? See how your Water and Wastewater Bill is calculated.

Interested to see our rates? Take a look at the 2024 Rate Schedule Summary and previous years' Rate Schedule Summaries.

Having trouble visualizing your water usage? See our Cubic Metre Comparison.

2024 Utilities Billing Schedule 

The 2024 Utilities Billing Schedule provides the 'Issued By' and 'Payment Due' dates for 2024. 

Meters Read Between Bills Issued By Payment Due
February 12 - 23 February 29 March 26
April 15 - 26 May 13 June 12
June 10 - 21 June 28 July 29
August 12 - 23 August 30 September 26
October 15 - 25 October 31 November 27
December 2 - 13 January 2, 2025 January 29, 2025

If you haven't received your water bill in the mail and the due date is approaching, you can call to inquire about the balance. Please call Amy McEwen at 343-302-7637. Please have your account number ready. Please note that the person calling to inquire about the balance must be the person whose name is on the property or on the bills.

If you are looking to turn your water on or off, please contact Amy McEwen, Utilities Clerk, at 343-302-7637. We recommend giving staff at least 24 hours' notice, if possible, when needing water turned on/off.

If you are moving into or out of a property in Napanee that is on municipal services, please complete the information form to set up or close out your account. If you are moving from one property to another on services within Napanee, please complete both forms.

Please see our Moving In Utilities Form

Please see our Moving Out Utilities Form

Residential tenant properties in the Town of Greater Napanee remain in the owner's name. At the owner's request, bills can be redirected to a tenant but will remain in the owner's name. Please email Lesa O'Toole, Utilities Billing Clerk or call 613-776-1034 for further information.

For questions or concerns about water and sewer systems, within regular business hours, contact the office at 613-354-3351 or fill out an Report an Issue form.

Report a Water or Sewer Issue

In the event of after hours emergencies like water main breaks and sewer backups, please call the on-call number at 1-800-342-6442

The Town of Greater Napanee operates 3 potable water fillings stations that are available to residents.

Small Potable Water Filling Station

Small Service Station

The small potable water filling station was designed for filling small containers, approximately 20L (5 gal.) or less. This free potable water is available 24 hours a day, 7 days a week. The filling station is located at 75 East Street in Napanee, on the North Side of the A.L. Dafoe Water Purification Plant. 

Medium Potable Water (Coin-Operated) Filling Station

Medium Service Station

The medium potable water filling station is intended for filling containers smaller than 4.5m³ (1000 gal.). The cost for this service is $2.00 for 1000L (220 gal.) Users must supply their own hose and fittings which is necessary to connect to the station. This filling station is located at 75 East Street in Napanee, on the South side of the A.L. Dafoe Water Purification Plant.

Large Potable Water Filling Station 

large service station

The large potable water filling station is for filling large quantities of bulk water and is located at 57 Enviro Park Lane in Napanee. To use this filling station, an account must be set up. If you are interested in setting up an account, you can call 613-354-3351 or visit 99-A Advance Ave. for more information. The large or ‘bulk’ filling station is typically used by bulk water haulers and various contractors.

The Infrastructure Services Department provides a reliable supply of clean, safe drinking water to homes and businesses within the communities of Napanee and Sandhurst Shores. Wastewater generated in Napanee is collected through the sanitary sewer system and sent via underground piping to the Napanee Water Pollution Control Plant for processing and treatment.

Our Operators are responsible for the operation and maintenance of:

  • Two water treatment plants and associated equipment
  • Two water distribution systems including, water towers/tanks, watermains, valves, hydrants, pumping stations and three potable water filling stations
  • One wastewater treatment facility
  • One sanitary sewer collection system including piping, sewer mains and sewage lift stations

Please see our Greater Napanee Utilities, Water and Sewer Services Charges Operating and Capital Budget By-law for more information.

Other Utilities

Having some trouble finding contact information for your utility company? The resources below may help.

The Town of Greater Napanee does not provide natural gas services to our residents. If you are a Enbridge customer or are looking to become one, visit them online or call 1-877-362-7434. 

The Town of Greater Napanee does not provide electricity services to our residents.
If you are a Hydro One customer or are looking to become one, visit the Hydro One website or call 1-888-664-9376.

For information in alternate formats, please contact Hollie Knapp-Fisher

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