Utilities, Water and Wastewater

The hydrants within our Municipal Drinking Water Systems are flushed at a minimum of once per year. Our Infrastructure Services Department flush water mains and test fire hydrants throughout the spring and summer season. 

Please note: This work may cause rust coloured water to appear from taps at or near the area of work. If this occurs, remove the aerator from the tap and let the water run for a few minutes, after which it should run clear. After it is running clear, replace the aerator.

The 2021 Water Main Flushing has been completed.

Water Billing and Payment Options

Meter reading and billing takes place on a bi-monthly frequency within Greater Napanee. To make a payment, see Pay My Water Bill 

Don't understand your bill? See how your Water and Wastewater Bill is calculated.

Interested to see our rates? Take a look at the 2021 Rate Schedule Summary and previous years' Rate Schedule Summaries.

Having trouble visualizing your water usage? See our Cubic Metre Comparison.  

Turning Water On/Off

If you are looking to turn your water on or off, please contact Lesa O'Toole, Utilities Billing Clerk, at 613-776-1034

Moving?

If you are moving into or out of a property in Napanee that is on municipal services, please complete the information form to set up or close out your account. If you are moving from one property to another on services within Napanee, please complete both forms.

Please see our Moving In Utilities Form

Please see our Moving Out Utilities Form

Tenant Accounts

Residential tenant properties in the Town of Greater Napanee remain in the owner's name. At the owner's request, bills can be redirected to a tenant but will remain in the owner's name. Please email Lesa O'Toole, Utilities Billing Clerk or call 613-776-1034 for further information.

Water and Sewer Issues and Emergencies

For questions or concerns about water and sewer systems, within regular business hours, contact the office at 613-354-3351 or fill out an Report an Issue form.

Report a Water or Sewer Issue

In the event of after hours emergencies like water main breaks and sewer backups, please call the on-call number at 1-800-342-6442

The Town of Greater Napanee operates 3 potable water fillings stations that are available to residents.

Small Potable Water Filling Station

The small potable water filling station was designed for filling small containers, approximately 20L (5 gal.) or less. This free potable water is available 24 hours a day, 7 days a week. The filling station is located at 75 East Street in Napanee, on the North Side of the A.L. Dafoe Water Purification Plant.

Medium Potable Water (Coin-Operated) Filling Station

The medium potable water filling station is intended for filling containers smaller than 4.5m³ (1000 gal.). The cost for this service is $2.00 for 1000L (220 gal.) Users must supply their own hose and fittings which is necessary to connect to the station. This filling station is located at 75 East Street in Napanee, on the South side of the A.L. Dafoe Water Purification Plant.

Large Potable Water Filling Station

The large potable water filling station is for filling large quantities of bulk water and is located at 57 Enviro Park Lane in Napanee. To use this filling station, an account must be set up. If you are interested in setting up an account, you can call 613-354-9338 or visit the Town Hall for more information. The large or ‘bulk’ filling station is typically used by bulk water haulers and various contractors.

Natural Gas

The Town of Greater Napanee does not provide natural gas services to our residents. If you are a Union Gas customer or are looking to become one, visit them online or call 1-888-774-3111.

Electricity

The Town of Greater Napanee does not provide electricity services to our residents.
If you are a Hydro One customer or are looking to become one, visit the Hydro One website or call 1-888-664-9376.

Telephone, Internet, Cable and Satellite

Bell Canada

Cogeco

Shaw Direct