Utilities, Water and Wastewater

utilities

Water Billing and Payment Options

Meter reading and billing takes place on a bi-monthly frequency within Greater Napanee. To make a payment, see Pay My Water Bill

Curious when your water bill will arrive? Check out the Water and Wastewater Billing Schedule

Don't understand your bill? See how your Water and Wastewater Bill is calculated.

Interested to see our rates? Take a look at the 2018 Rate Schedule Summary and previous years' Rate Schedule Summaries.

Having trouble visualizing your water usage? See our Cubic Metre Comparison.

Turning Water On/Off

If you are looking to turn your water on or off, please contact Lesa O'Toole, Utilities Billing Clerk, at 613-354-3351 ext. 2026

Moving?

If you are moving into or out of a property in Napanee that is on municipal services, please complete the information form to set up or close out your account. If you are moving from one property to another on services within Napanee, please complete both forms.

Please see our Moving In Utilities Form

Please see our Moving Out Utilities Form

Tenant Accounts

Residential tenant properties in the Town of Greater Napanee remain in the owner's name. At the owner's request, bills can be redirected to a tenant but will remain in the owner's name. Please email the Utilities Billing Clerk or call (613)354-3351 x 2026 for further information.

Water and Sewer Issues and Emergencies

For questions or concerns about water and sewer systems, within regular business hours, contact the office at 613-354-9338 or fill out an Report an Issue form.

In the event of after hours emergencies like water main breaks and sewer backups, please call the on-call number at 1-800-342-6442

Potable Water Filling Stations

The Town of Greater Napanee operates 3 potable water fillings stations that are available to residents.

Small Potable Water Filling Station

The small potable water filling station was designed for filling small containers, approximately 20L (5 gal.) or less. This free potable water is available 24 hours a day, 7 days a week. The filling station is located at 75 East Street in Napanee, on the North Side of the A.L. Dafoe Water Purification Plant.

Medium Potable Water (Coin-Operated) Filling Station

The medium potable water filling station is intended for filling containers smaller than 4.5m³ (1000 gal.). The cost for this service is $2.00 for 1000L (220 gal.) Users must supply their own hose and fittings which is necessary to connect to the station. This filling station is located at 75 East Street in Napanee, on the South side of the A.L. Dafoe Water Purification Plant.

Large Potable Water Filling Station

The large potable water filling station is for filling large quantities of bulk water and is located at 57 Enviro Park Lane in Napanee. To use this filling station, an account must be set up. If you are interested in setting up an account, you can call 613-354-9338 or visit the Town Hall for more information. The large or ‘bulk’ filling station is typically used by bulk water haulers and various contractors.

The Infrastructure Services Department provides a reliable supply of clean, safe drinking water to homes and businesses within the communities of Napanee and Sandhurst Shores. Wastewater generated in Napanee is collected through the sanitary sewer system and sent via underground piping to the Napanee Water Pollution Control Plant for processing and treatment.

Our Operators are responsible for the operation and maintenance of:

Two water treatment plants and associated equipment
Two water distribution systems including, water towers/tanks, watermains, valves, hydrants, pumping stations and three potable water filling stations
One wastewater treatment facility
One sanitary sewer collection system including piping, sewer mains and sewage lift stations

Please see our 2018 Greater Napanee Utilities, Water and Sewer Services Charges Operating and Capital Budget By-law

Other Utilities

Having some trouble finding contact information for your utility company? The resources below may help.

Natural Gas

The Town of Greater Napanee does not provide natural gas services to our residents. If you are a Union Gas customer or are looking to become one, visit them online or call 1-888-774-3111.

Electricity

The Town of Greater Napanee does not provide electricity services to our residents.
If you are a Hydro One customer or are looking to become one, visit the Hydro One website or call 1-888-664-9376.

Telephone, Internet, Cable and Satellite

Bell Canada

Cogeco

Shaw Direct

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