Utilities, Water and Wastewater
Please be advised that the Town will begin sanitary sewer flushing today. The areas Town staff will be working on are West of Center Street including Isabella; Graham; Thomas; and Robert Streets, and West of Enviropark; Robinson; Mill; Water; Baker and Bridge Streets.
This work will take approximately two weeks to complete. Residents might hear sound coming from their drains and toilets during this time which is normal during the flushing program.
Thank you for your cooperation.
| Hydrant Flushing Information & Schedule |
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The hydrants within our Municipal Drinking Water Systems are flushed at a minimum of once per year. Work has been completed for 2020. Our Infrastructure Services Department flush water mains and test fire hydrants throughout the spring and summer season. Please note: This work may cause rust coloured water to appear from taps at or near the area of work. If this occurs, remove the aerator from the tap and let the water run for a few minutes, after which it should run clear. After it is running clear, replace the aerator.
2021 Water Main Flushing Schedule:
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Water Billing and Payment Options |
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Meter reading and billing takes place on a bi-monthly frequency within Greater Napanee. To make a payment, see Pay My Water Bill Curious when your water bill will arrive? The 2021 Utilities Billing Schedule provides the 'Issued By' and 'Payment Due' dates for 2020. Don't understand your bill? See how your Water and Wastewater Bill is calculated. Interested to see our rates? Take a look at the 2021 Rate Schedule Summary and previous years' Rate Schedule Summaries. Having trouble visualizing your water usage? See our Cubic Metre Comparison. |
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Turning Water On/Off |
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If you are looking to turn your water on or off, please contact Lesa O'Toole, Utilities Billing Clerk, at 613-354-9338 ext. 2026 |
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Moving? |
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If you are moving into or out of a property in Napanee that is on municipal services, please complete the information form to set up or close out your account. If you are moving from one property to another on services within Napanee, please complete both forms. Please see our Moving In Utilities Form Please see our Moving Out Utilities Form |
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Tenant Accounts |
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Residential tenant properties in the Town of Greater Napanee remain in the owner's name. At the owner's request, bills can be redirected to a tenant but will remain in the owner's name. Please email Lesa O'Toole, Utilities Billing Clerk or call (613) 354-9338 x 2026 for further information. |
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Water and Sewer Issues and Emergencies |
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For questions or concerns about water and sewer systems, within regular business hours, contact the office at 613-354-9338 or fill out an Report an Issue form. In the event of after hours emergencies like water main breaks and sewer backups, please call the on-call number at 1-800-342-6442 |
| Potable Water Filling Stations | ||||||
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The Town of Greater Napanee operates 3 potable water fillings stations that are available to residents.
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The small potable water filling station was designed for filling small containers, approximately 20L (5 gal.) or less. This free potable water is available 24 hours a day, 7 days a week. The filling station is located at 75 East Street in Napanee, on the North Side of the A.L. Dafoe Water Purification Plant. 
The medium potable water filling station is intended for filling containers smaller than 4.5m³ (1000 gal.). The cost for this service is $2.00 for 1000L (220 gal.) Users must supply their own hose and fittings which is necessary to connect to the station. This filling station is located at 75 East Street in Napanee, on the South side of the A.L. Dafoe Water Purification Plant.
The large potable water filling station is for filling large quantities of bulk water and is located at 57 Enviro Park Lane in Napanee. To use this filling station, an account must be set up. If you are interested in setting up an account, you can call 613-354-9338 or visit the Town Hall for more information. The large or ‘bulk’ filling station is typically used by bulk water haulers and various contractors.The Infrastructure Services Department provides a reliable supply of clean, safe drinking water to homes and businesses within the communities of Napanee and Sandhurst Shores. Wastewater generated in Napanee is collected through the sanitary sewer system and sent via underground piping to the Napanee Water Pollution Control Plant for processing and treatment.
Our Operators are responsible for the operation and maintenance of:
- Two water treatment plants and associated equipment
- Two water distribution systems including, water towers/tanks, watermains, valves, hydrants, pumping stations and three potable water filling stations
- One wastewater treatment facility
- One sanitary sewer collection system including piping, sewer mains and sewage lift stations
Please see our Greater Napanee Utilities, Water and Sewer Services Charges Operating and Capital Budget By-law
Other Utilities
Having some trouble finding contact information for your utility company? The resources below may help.
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Natural Gas |
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The Town of Greater Napanee does not provide natural gas services to our residents. If you are a Union Gas customer or are looking to become one, visit them online or call 1-888-774-3111. |
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Electricity |
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The Town of Greater Napanee does not provide electricity services to our residents. |
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Telephone, Internet, Cable and Satellite |
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