Utilities, Water and Wastewater

 

Hydrant Flushing Information & Schedule

The Town of Greater Napanee, Infrastructure Services Department will be flushing water mains and testing fire hydrants throughout the spring and summer season. This work may cause rust coloured water to appear from taps at or near the area of work.  If this occurs, remove the aerator from the tap and let the water run for a few minutes, after which it should run clear. After it is running clear, replace the aerator.

The Town of Greater Napanee apologizes for any inconvenience this may cause and we appreciate your patience during this program. 

2023 Water Main Flushing Schedule

  • Week 1 - May 1 - 5: Raw Water Hydrants and West of Richmond Park Dr
  • Week 2 - May 8 - 12: West of Richmond Park Dr
  • Week 3 - May 15 - 19: Richmond Blvd to Dairy Ave and West of Camden Rd
  • Week 4 - May 23 - May 26: South of Napanee River and West of CN Rail
  • Week 5 - May 29 - June 2: East of and including Camden Rd and Palace Rd
  • Week 6 - June 5 - 9: Downtown South: Dundas St to the River and between Richmond Park Dr and CN Rail
  • Week 7 - June 12 - 16: Downtown West: Dundas St to CN Rail and Centre St to and including Richmond Park Dr
  • Week 8 - June 19 - 23: 
    • Downtown South: Dundas St to the River and between Richmond Park Dr and CN Rail
    • Downtown West: Dundas St to CN Rail and Centre St to and including Richmond Park Dr
  • Week 9 - June 26 - 30: Downtown East: Dundas St to and including Dairy Ave and Centre St to CN Rail
  • Week 10 - July 4 - 7: North of and including Richmond Blvd 

Hydrant Flushing FAQ's 
Why is hydrant flushing necessary?
Hydrant Flushing is a necessary maintenance process that removes particles, minerals, and sediment that may form over time inside underground water pipes. Hydrants must be flushed and inspected annually to confirm that water supply systems, including valves and hydrants, are in good working order. 
What should I do when hydrants are being flushed in my area?
 If you see a crew flushing a hydrant in your area, avoid running tap water and using the washing machine or the dishwasher until the flushing is complete. 
What should I do after flushing?
Hydrant flushing may stir up sediment in water pipes, which can cause your tap water to temporarily appear rust coloured. If you encounter discoloured water when hydrant flushing is taking place, simply remove the aerator from your tap and flush the cold water for several minutes. This should clear any remaining discoloured water from your pipes and fixtures.  In some cases, slight discolouration of water might last for a few hours.  This discolouration only affects the appearance of the water and does not affect water quality.  

Water Billing and Payment Options

Meter reading and billing takes place on a bi-monthly frequency within Greater Napanee. To make a payment, see Pay My Water Bill 

Don't understand your bill? See how your 2023 Water and Wastewater Bill is calculated or see how your bill is calculated using the Proposed 2024 Rate.

Interested to see our rates? Take a look at the 2023 Rate Schedule Summary, the Proposed 2024 Rate Schedule Summary, and previous years' Rate Schedule Summaries.

Having trouble visualizing your water usage? See our Cubic Metre Comparison.  

2023 Utilities Billing Schedule 

The 2023 Utilities Billing Schedule provides the 'Issued By' and 'Payment Due' dates for 2023. 

 

Meters Read BetweenBills Issued ByPayment Due

February 14 - 25

February 28

March 29
April 11 - 22 April 28 May 29
June 13 - 24 June 30 July 27
August 15 - 26 August 31 September 27
October 10 - 21 October 31 November 28
December 5 - 16 January 2, 2024 January 29, 2024

If you haven't received your water bill in the mail and the due date is approaching, you can call to inquire about the balance. Please call Amy McEwen at 343-302-7637. Please have your account number ready. Please note that the person calling to inquire about the balance must be the person whose name is on the property or on the bills.

Turning Water On/Off

If you are looking to turn your water on or off, please contact Amy McEwen, Utilities Clerk, at 343-302-7637. We recommend giving staff at least 24 hours' notice, if possible, when needing water turned on/off.

Moving?

If you are moving into or out of a property in Napanee that is on municipal services, please complete the information form to set up or close out your account. If you are moving from one property to another on services within Napanee, please complete both forms.

Please see our Moving In Utilities Form

Please see our Moving Out Utilities Form

Tenant Accounts

Residential tenant properties in the Town of Greater Napanee remain in the owner's name. At the owner's request, bills can be redirected to a tenant but will remain in the owner's name. Please email Lesa O'Toole, Utilities Billing Clerk or call 613-776-1034 for further information.

Water and Sewer Issues and Emergencies

For questions or concerns about water and sewer systems, within regular business hours, contact the office at 613-354-3351 or fill out an Report an Issue form.

Report a Water or Sewer Issue

In the event of after hours emergencies like water main breaks and sewer backups, please call the on-call number at 1-800-342-6442
Potable Water Filling Stations 

The Town of Greater Napanee operates 3 potable water fillings stations that are available to residents.

Small Potable Water Filling Station 

Small Service Station

The small potable water filling station was designed for filling small containers, approximately 20L (5 gal.) or less. This free potable water is available 24 hours a day, 7 days a week. The filling station is located at 75 East Street in Napanee, on the North Side of the A.L. Dafoe Water Purification Plant. 
Medium Potable Water (Coin-Operated) Filling Station

Medium Service Station

The medium potable water filling station is intended for filling containers smaller than 4.5m³ (1000 gal.). The cost for this service is $2.00 for 1000L (220 gal.) Users must supply their own hose and fittings which is necessary to connect to the station. This filling station is located at 75 East Street in Napanee, on the South side of the A.L. Dafoe Water Purification Plant.
Large Potable Water Filling Station 

large service station

The large potable water filling station is for filling large quantities of bulk water and is located at 57 Enviro Park Lane in Napanee. To use this filling station, an account must be set up. If you are interested in setting up an account, you can call 613-354-3351 or visit 99-A Advance Ave. for more information. The large or ‘bulk’ filling station is typically used by bulk water haulers and various contractors.

The Infrastructure Services Department provides a reliable supply of clean, safe drinking water to homes and businesses within the communities of Napanee and Sandhurst Shores. Wastewater generated in Napanee is collected through the sanitary sewer system and sent via underground piping to the Napanee Water Pollution Control Plant for processing and treatment.

Our Operators are responsible for the operation and maintenance of:

  • Two water treatment plants and associated equipment
  • Two water distribution systems including, water towers/tanks, watermains, valves, hydrants, pumping stations and three potable water filling stations
  • One wastewater treatment facility
  • One sanitary sewer collection system including piping, sewer mains and sewage lift stations

Please see our Greater Napanee Utilities, Water and Sewer Services Charges Operating and Capital Budget By-law for more information.

Other Utilities

Having some trouble finding contact information for your utility company? The resources below may help.

Natural Gas

The Town of Greater Napanee does not provide natural gas services to our residents. If you are a Enbridge customer or are looking to become one, visit them online or call 1-877-362-7434. 

Electricity

The Town of Greater Napanee does not provide electricity services to our residents.
If you are a Hydro One customer or are looking to become one, visit the Hydro One website or call 1-888-664-9376.

Telephone, Internet, Cable and Satellite

Bell Canada

Cogeco

Shaw Direct

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