Utilities, Water and Wastewater
The Infrastructure Services Department provides a reliable supply of clean, safe drinking water to homes and businesses within the communities of Napanee and Sandhurst Shores. Wastewater generated in Napanee is collected through the sanitary sewer system and sent via underground piping to the Napanee Water Pollution Control Plant for processing and treatment.
Our Operators are responsible for the operation and maintenance of:
- Two water treatment plants and associated equipment
- Two water distribution systems including, water towers/tanks, watermains, valves, hydrants, pumping stations and three potable water filling stations
- One wastewater treatment facility
- One sanitary sewer collection system including piping, sewer mains and sewage lift stations
Please see our 2018 Greater Napanee Utilities, Water and Sewer Services Charges Operating and Capital Budget By-law
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Water Billing and Payment Options |
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Meter reading and billing takes place on a bi-monthly frequency within Greater Napanee. To make a payment, see Pay My Water Bill Curious when your water bill will arrive? Check out the Water and Wastewater Billing Schedule Don't understand your bill? See how your Water and Wastewater Bill is calculated. Interested to see our rates? Take a look at the 2018 Rate Schedule Summary and previous years' Rate Schedule Summaries. Having trouble visualizing your water usage? See our Cubic Metre Comparison. |
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Moving? |
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If you are moving into or out of a property in Napanee that is on municipal services, please complete the information form to set up or close out your account. If you are moving from one property to another on services within Napanee, please complete both forms. Please see our Moving In Utilities Form Please see our Moving Out Utilities Form |
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Tenant Accounts |
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Residential tenant properties in the Town of Greater Napanee remain in the owner's name. At the owner's request, bills can be redirected to a tenant but will remain in the owner's name. Please email the Utilities Billing Clerk or call (613)354-3351 x 2026 for further information. |
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Water and Sewer Issues and Emergencies |
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For questions or concerns about water and sewer systems, within regular business hours, contact the office at 613-354-9338 In the event of after hours emergencies like water main breaks and sewer backups, please call the on-call number at 1-800-342-6442 |
Other Utilities
Having some trouble finding contact information for your utility company? The resources below may help.
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Natural Gas |
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The Town of Greater Napanee does not provide natural gas services to our residents. If you are a Union Gas customer or are looking to become one, visit them online or call 1-888-774-3111. |
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Electricity |
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The Town of Greater Napanee does not provide electricity services to our residents. |
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Telephone, Internet, Cable and Satellite |
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