Department Service Standards

Communications

Service Overview

The Corporate Communications division has been established to ensure that members
of the public, stakeholders and employees receive timely updates about Town services,
events, issues and opportunities.

To ensure that the service can be predictable and consistent, the service is standardized
to focus on the core responsibilities of the Town.

Communications opportunities are regulated by scheduling a maximum number of
communications opportunities per day (3) that are, except for cases of emergencies, to
be scheduled in advance.

Staffing Resources 

• 1 full time administration staff member

Funding Sources

• General tax levy  

Legislation Requirements 

No legislative requirements for this department. 

Overview of Services

View the Communications Service Standards Chart

Legislative Services

Pending 

Human Resources 

Pending 

Finance

Pending

Information Technology 

Pending

Service Overview

The Fire Department is established to ensure a composite fire department is in place that meets community needs and circumstances, providing the following core services from three fire station locations:

• Fire suppression, fire prevention, and fire safety education
• Mitigation and prevention of the risk created by the presence of unsafe levels of carbon monoxide and safety education related to the presence of those levels
• Rescue and emergency services
• Providing communication in respect to anything described above
• Training of persons involved in providing any fire protection service as approved by Council.

Staffing Resources 

• 1 Fire Chief 
• 1 Deputy Fire Chief 
• 6 full time Firefighters
• 1 Firefighter/Fire Prevention Officer 
• 1 Firefighter/Training Officer 
• 2 Chief Officers
• 49 Paid On-Call Firefighters

Funding Sources

• General tax levy
• Grants and sponsorships

Legislation Requirements 

Legislated Service with mandated, essential, and discretionary service levels.

Overview of Services

View the Fire Department Service Standards Chart 

Pending 

Service Overview

The Parks, Recreation & Culture department is responsible for the operation and maintenance of municipal facilities, parks, trails, horticulture, cemeteries, sports fields, and playgrounds.

This department is also responsible for recreational programming,
rentals and bookings of recreational space, and the planning and implementation of corporate and community events.

Staffing Resources 

• 5 full time administration staff
• 10 full time facility operations staff
• 2 full time split roles shared with public works from Nov-Mar
• 2 seasonal staff
• 13 summer students 

Funding Sources

• General tax levy
• Grants and sponsorships
• User fees  

Legislation Requirements 

No legislative requirements for this department. 

Overview of Services

View the Parks, Recreation, & Culture Service Standards Chart