Changes to Utilities Billing - Effective January 2026

The Town has completed a transition of its utility billing software services to streamline the number of payment systems it operates.

As part of this transition, additional digits have been added to each utility user’s account number. The previous 6 digit number will now be 12 digits (e.g. 001597, will change to 000 001597 000).

Learn more about the upcoming changes by visiting our Newsroom.

E-Billing Services Now Available for Property Taxes

By Town of Greater Napanee - Jan 19, 2026
The Town is pleased to announce that e-billing services for property taxes are now available!

Learn how to register and enable e-billing for the properties that you currently own:

How To Register for E-Billing (Step by Step Document)

How to Register of E-Billing (Full Video)

If you are only looking for certain sections of the video about registering for e-billing, the following videos are available:

Intro to Account Registration

General Portal Information to How to Link E-billing

Roll Profile to Wrap-up

Once registered, account holders will receive one of the following when property tax bills are issued:
  1. An email notifying them to log into their account to retrieve the bill, or;
  2. An email with the PDF bill attached.
Please note that the 2026 Interim Bill (sent late Jan or early Feb annually), will be the test for e-billing.
This means that anyone who enables e-billing will also receive a physical copy of their bill to ensure that all residents receive a copy.

If successful, the 2026 Final Bill (sent late May or early June) will only be sent digitally for those registered for e-billing.

Frequently Asked Questions

What is my PIN number?

  • It is a 4-digit code found on your tax bill (top left just above the roll number).
  • It remains the same, unless there is an ownership change.
How do I manage my account?
  • If you are struggling to log in, staff can reset/change the following information:
    • Username
    • User email
    • Password
    • Locked accounts
Where are the old tax bills?
  • E-billing will be operating on a go-forward basis.
  • Previous billing and payment amounts are shown in the account "Transactions", but not full copies of the bills.
Who can I contact for assistance?
For those who register prior to the interim bill, we will reach out in hopes of receiving feedback on whether e-billing works properly from a resident perspective.
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Town of Greater Napanee
99-A Advance Avenue
Napanee, ON K7R 3Y5
Phone: (613) 354-3351
Email: info@greaternapanee.com

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