Pay My Water Bill

Pay your water & sewer bill online, by phone, by mail, through your financial institution, pre-authorized payment or in person. See below for more details.

Don't understand your bill? See how your Water and Wastewater Bill is calculated.

 Online - Now Available!
  • Pay by VISA or Mastercard
  • Processing fee charged by Paymentus on all credit cards
  • Online - Pay Now! 
  • By Phone - 1-855-990-1025

 Internet or Telephone Banking
  • Look for "Town of Greater Napanee - Utilities" or "Water & Sewer"
  • Enter 6 digit Account Number - NOT the "customer number"
  • Payments are uploaded from your bank the next business day
  • Check your bank's processing policy to assure payment arrives on or before the due date

 Pre-authorized Payment Plans (PAP)

 Directly at Most Financial Institutions
  • Please be aware that this type of payment can take two to three weeks to reach us depending on the bank you use. If using this method, please pay well in advance of the due date to avoid late fees

 Postdated Cheques
  • Make cheque payable to "Greater Napanee Utilities," 99-A Advance Avenue, Napanee, ON K7R 3Y5
  • Include top portion of your bill with payment

 In Person - Cash, Cheque or Debit
  • Bring your bill with you so we can process your payment
  • Greater Napanee Municipal Administration Centre, 99-A Advance Avenue, Napanee, ON K7R 3Y5
  • Hours 9:00 am until 4:00 pm Monday through Friday

Contact Us