Precautionary Drinking Water Notice

Update: The the watermain has been repaired and the precautionary drinking water notice will remain in effect until the Town provides official notice.
A precautionary drinking water notice has been issued due to a watermain break that has occurred on Heritage Park Drive.

The break may impact the following areas:

  • Heritage Park Drive
  • Church Street
  • Gateway Place
  • Ginger Street
  • Stone Street
  • Newburgh Road (Camden Road to Church St)
As a precautionary measure, residents who notice low water pressure, unusual odour, or discolouration in their drinking water are advised not to consume the water until normal conditions are restored.

More information is available in the Newsroom on our website.

Old Town Hall Interior Renovation Survey

The Market Square Advisory Committee is seeking input on the interior renovations at the historic Old Town Hall. Feedback collected will help shape how this space will best service the community moving forward.

Share your thoughts by completing a survey on Let's Talk Greater Napanee.

Winter Parking Restrictions

Winter parking restrictions are in effect from December 1 - March 31. During this time, parking is not permitted on any roadways or streets between 1:00 am and 7:00 am for winter maintenance operations.

More information about winter parking restrictions is available on our Parking Enforcement page.

Upcoming Changes to Utilities Billing - Effective January 2026

By Town of Greater Napanee - Dec 08, 2025
The Town has completed a transition of its utility billing software services to streamline the number of payment systems it operates. As part of this transition, additional digits have been added to each utility user’s account number.

Here's what utility users need to know:

Do you need to re-register?
  • No - all account information and transaction balances will be carried over as part of the system transfer.
  • If you notice any differences on your next bill in terms of naming conventions, please reach out to the Town at 613-354-3351 or by email at info@greaternapanee.com and staff will correct the issue.
How will EFT and financial institution payments be affected?
  • Due to the account number structure changing, additional digits will be added to account numbers. 
  • The previous 6 digit number will now be 12 digits (e.g. 001597, will change to 000 001597 000).
  • If the account number is not adjusted, an error should be received from financial institutions.
How will in-person payments be affected?
  • There are no changes to this process.
  • Staff will be happy to accept payment at 99 Advance Avenue, via Debit, Cash, or Cheque
How will pre-authorized payment plans be affected? 
  • There are no changes to this process. Account information has been transferred.
  • Payment withdrawals will still take place on the instalment date.
Will the bill look different?
  • Yes - the first billing in January will have a different appearance than previous bills. 
  • The bill will still contain the following information:
    • Consumption data
    • Breakdown of charges
    • Previous balance
    • Current amount due
    • Account information
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Contact Us

Town of Greater Napanee
99-A Advance Avenue
Napanee, ON K7R 3Y5
Phone: (613) 354-3351
Email: info@greaternapanee.com

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