The Town of Greater Napanee, Infrastructure Services Department will be flushing water mains and testing fire hydrants throughout the spring and summer season. This work may cause rust coloured water to appear from taps at or near the area of work. If this occurs, remove the aerator from the tap and let the water run for a few minutes, after which it should run clear. After it is running clear, replace the aerator.
The Town of Greater Napanee apologizes for any inconvenience this may cause and we appreciate your patience during this program.
2023 Water Main Flushing Schedule
Week 1 - May 1 - 5: Raw Water Hydrants and West of Richmond Park Dr
Week 2 - May 8 - 12: West of Richmond Park Dr
Week 3 - May 15 - 19: Richmond Blvd to Dairy Ave and West of Camden Rd
Week 4 - May 23 - May 26: South of Napanee River and West of CN Rail
Week 5 - May 29 - June 2: East of and including Camden Rd and Palace Rd
Week 6 - June 5 - 9: Downtown South: Dundas St to the River and between Richmond Park Dr and CN Rail
Week 7 - June 12 - 16: Downtown West: Dundas St to CN Rail and Centre St to and including Richmond Park Dr
Week 8 - June 19 - 23:
Downtown South: Dundas St to the River and between Richmond Park Dr and CN Rail
Downtown West: Dundas St to CN Rail and Centre St to and including Richmond Park Dr
Week 9 - June 26 - 30: Downtown East: Dundas St to and including Dairy Ave and Centre St to CN Rail
Week 10 - July 4 - 7: North of and including Richmond Blvd
Hydrant Flushing FAQ's
Why is hydrant flushing necessary?
Hydrant Flushing is a necessary maintenance process that removes particles, minerals, and sediment that may form over time inside underground water pipes. Hydrants must be flushed and inspected annually to confirm that water supply systems, including valves and hydrants, are in good working order.
What should I do when hydrants are being flushed in my area?
If you see a crew flushing a hydrant in your area, avoid running tap water and using the washing machine or the dishwasher until the flushing is complete.
What should I do after flushing?
Hydrant flushing may stir up sediment in water pipes, which can cause your tap water to temporarily appear rust coloured.If you encounter discoloured water when hydrant flushing is taking place, simply remove the aerator from your tap and flush the cold water for several minutes. This should clear any remaining discoloured water from your pipes and fixtures. In some cases, slight discolouration of water might last for a few hours. This discolouration only affects the appearance of the water and does not affect water quality.
Water Billing and Payment Options
Meter reading and billing takes place on a bi-monthly frequency within Greater Napanee. To make a payment, see Pay My Water Bill
The 2023 Utilities Billing Schedule provides the 'Issued By' and 'Payment Due' dates for 2023.
Meters Read Between
Bills Issued By
Payment Due
February 14 - 25
February 28
March 29
April 11 - 22
April 28
May 29
June 13 - 24
June 30
July 27
August 15 - 26
August 31
September 27
October 10 - 21
October 31
November 28
December 5 - 16
January 2, 2024
January 29, 2024
If you haven't received your water bill in the mail and the due date is approaching, you can call to inquire about the balance. Please call Amy McEwen at 343-302-7637. Please have your account number ready. Please note that the person calling to inquire about the balance must be the person whose name is on the property or on the bills.
Turning Water On/Off
If you are looking to turn your water on or off, please contact Amy McEwen, Utilities Clerk, at 343-302-7637. We recommend giving staff at least 24 hours' notice, if possible, when needing water turned on/off.
Moving?
If you are moving into or out of a property in Napanee that is on municipal services, please complete the information form to set up or close out your account. If you are moving from one property to another on services within Napanee, please complete both forms.
Residential tenant properties in the Town of Greater Napanee remain in the owner's name. At the owner's request, bills can be redirected to a tenant but will remain in the owner's name. Please email Lesa O'Toole, Utilities Billing Clerk or call 613-776-1034 for further information.
Water and Sewer Issues and Emergencies
For questions or concerns about water and sewer systems, within regular business hours, contact the office at 613-354-3351 or fill out an Report an Issue form.
In the event of after hours emergencies like water main breaks and sewer backups, please call the on-call number at 1-800-342-6442
Potable Water Filling Stations
The Town of Greater Napanee operates 3 potable water fillings stations that are available to residents.
Small Potable Water Filling Station
The small potable water filling station was designed for filling small containers, approximately 20L (5 gal.) or less. This free potable water is available 24 hours a day, 7 days a week. The filling station is located at 75 East Street in Napanee, on the North Side of the A.L. Dafoe Water Purification Plant.
Medium Potable Water (Coin-Operated) Filling Station
The medium potable water filling station is intended for filling containers smaller than 4.5m³ (1000 gal.). The cost for this service is $2.00 for 1000L (220 gal.) Users must supply their own hose and fittings which is necessary to connect to the station. This filling station is located at 75 East Street in Napanee, on the South side of the A.L. Dafoe Water Purification Plant.
Large Potable Water Filling Station
The large potable water filling station is for filling large quantities of bulk water and is located at 57 Enviro Park Lane in Napanee. To use this filling station, an account must be set up. If you are interested in setting up an account, you can call 613-354-3351 or visit 99-A Advance Ave. for more information. The large or ‘bulk’ filling station is typically used by bulk water haulers and various contractors.
The Infrastructure Services Department provides a reliable supply of clean, safe drinking water to homes and businesses within the communities of Napanee and Sandhurst Shores. Wastewater generated in Napanee is collected through the sanitary sewer system and sent via underground piping to the Napanee Water Pollution Control Plant for processing and treatment.
Our Operators are responsible for the operation and maintenance of:
Having some trouble finding contact information for your utility company? The resources below may help.
Natural Gas
The Town of Greater Napanee does not provide natural gas services to our residents. If you are a Enbridge customer or are looking to become one, visit them online or call 1-877-362-7434.
Electricity
The Town of Greater Napanee does not provide electricity services to our residents. If you are a Hydro One customer or are looking to become one, visit the Hydro One website or call 1-888-664-9376.
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