Cemeteries

The Bereavement Authority of Ontario (BAO) handles complaints pursuant to the Funeral, Burial and Cremation Services Act, 2002(FBCSA). While the BAO attempts to resolve disputes wherever possible, the parties are encouraged to discuss their concerns before proceeding through the BAO’s complaint process.

Please expect to answer the following questions if you choose to fill out an online complaint form through the BAO:

• Personal Contact Details
• Service Provider/Business Details
• Describe Your Concern

Pursuant to section 66 of the FBCSA, in handling complaints, the Registrar may do any of the following, as appropriate:

• Attempt to mediate or resolve the complaint
• Give the licensee a written warning
• Require the licensee to attend a specified educational program
• Refer the matter to the discipline committee

Please note: the Registrar cannot award damages or require refunds or discounts where services and/or merchandise have been provided. 

Consumer protection in a marketplace that is safe, secure and professional, is a priority for the Bereavement Authority of Ontario. As a regulator, the organization depends on the information and feedback provided by consumers and stakeholders to enhance service standards and identify learning opportunities for the sector.

In Ontario, all licensed bereavement service providers are required to comply with the Funeral, Burial and Cremation Services Act, 2002, and Ontario Regulation 30/11.

For more information on the administration of cemeteries in Ontario, see the Funeral, Burial and Cremation Services Act or contact the Bereavement Authority of Ontario (BAO).